Shipping Policy

Last updated: December 2025

Thank you for shopping at ZAHORSE. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order is processed, you will receive a confirmation email with shipping details.
  • During high-demand periods, processing times may be slightly longer.

2. Shipping Destinations

ZAHORSE ships to domestic and international destinations.

If we are unable to ship to your location, you will be notified before your order is completed.

3. Shipping Methods & Carriers

We work with trusted third-party shipping carriers to ensure safe and reliable delivery.

Shipping methods and estimated delivery times may vary depending on your location.

4. Estimated Delivery Times

Estimated delivery times (after order processing):

  • orders: 7–21 business days

Delivery times are estimates only and may vary due to customs processing, weather conditions, or carrier delays.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, order weight, and shipping method.
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become available.

7. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees imposed by your local authorities.

ZAHORSE is not responsible for delays or additional charges caused by customs clearance processes.

8. Incorrect Address & Failed Delivery

  • Please ensure your shipping address is correct at checkout.
  • ZAHORSE is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
  • If an order is returned to us due to delivery failure, additional shipping charges may apply.

9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide your order number and photos (if applicable)

We will work with the carrier to resolve the issue and offer a replacement or refund when appropriate.

10. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about shipping, please contact us:

ZAHORSE
📧 Email: support@zahorse.com

Thank you for choosing ZAHORSE – Premium Horse Gear & Care.

Shopping Cart